Privacy Policy

Lit Wit Candle Company®

Last Updated: November 1, 2026

At Lit Wit Candle Company®, we value your privacy and are committed to protecting the personal information you share with us. Whether you are shopping for handcrafted candles, purchasing reed diffusers, requesting custom-branded products, or exploring wholesale opportunities, we want you to feel confident about how your information is handled.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit www.litwitcandles.com, make a purchase, submit an inquiry, or otherwise interact with our business.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Products purchased, quantities, order history, delivery preferences, and transaction details.

  • Payment Information: Information needed to process your purchase through our payment service providers.

  • Business and Custom Branding Information: Business names, logos, artwork, event details, custom label requests, and information provided for personalized or wholesale orders.

  • Website Usage Information: Internet Protocol (IP) address, browser type, device information, pages visited, and information collected through cookies or similar technologies.

  • Communication Information: Messages, questions, and inquiries submitted through our contact forms or by email.

We collect information directly from you, automatically through your use of our website, and, where appropriate, from service providers involved in processing your orders.

2. How We Use Your Information

We use the information collected to:

  • Process, fulfill, and ship customer orders.

  • Communicate about purchases, shipping, delivery, and customer service.

  • Prepare quotes and respond to wholesale or custom branding inquiries.

  • Create personalized candles, product labels, and custom-branded reed diffusers.

  • Process payments, refunds, and other transactions.

  • Maintain customer accounts and purchase records.

  • Improve website performance, functionality, and customer experience.

  • Send promotional emails or product updates when permitted by applicable law and your communication preferences.

  • Help prevent fraud and protect our website.

  • Meet applicable legal, tax, accounting, and regulatory obligations.

 

3. Online Orders and WooCommerce

Our online store uses WooCommerce, an e-commerce platform integrated with WordPress.

When you purchase products from our website, information such as your name, email address, billing address, shipping address, and order details may be collected and stored to process your order.

We may retain information about your purchases to provide customer service, manage returns, maintain business records, and satisfy applicable legal requirements.

If customer accounts are enabled, account information may also be stored to allow you to review orders and manage your account.

4. Payment Processing

Payments made through our website are processed using third-party payment service providers.

These providers may collect and process payment information, including credit or debit card details and billing information, in accordance with their own privacy and security practices.

Lit Wit Candle Company does not require customers to provide full payment card details through our general contact forms.

Payment information is used to complete transactions, process refunds, and help prevent fraudulent purchases.

5. Shipping and Order Fulfillment

To deliver your purchases, we share necessary order information with shipping and delivery providers, including USPS when used for your shipment.

This information may include your name, delivery address, contact information, and shipment details.

We use this information to fulfill orders, provide tracking information, and resolve shipping or delivery questions.

6. Custom Branding and Wholesale Inquiries

Lit Wit Candle Company offers custom-branded candles, reed diffusers, private-label products, and wholesale opportunities.

When you request these services, we may collect business names, contact information, logos, artwork, event details, and product specifications.

This information is used to prepare quotes, create custom designs, communicate about your project, and fulfill approved orders.

We share relevant materials with service providers when necessary to manufacture, print, package, or deliver your order.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support shopping features, remember cart contents, maintain customer sessions, and improve website functionality.

Depending on which services are enabled, these technologies may also help us understand website traffic or measure marketing performance.

You can manage cookies through your browser settings and any cookie preference controls provided on our website.

Disabling certain cookies may affect shopping cart functionality, account access, or other website features.

8. Marketing Communications

If you subscribe to our mailing list, request promotional information, or otherwise authorize marketing communications, we may send emails about:

  • New candle collections and fragrances.

  • Seasonal and holiday products.

  • Special promotions or upcoming events.

  • Custom branding and wholesale opportunities.

  • Lit Wit Candle Company news and updates.

You can opt out of marketing emails by using the unsubscribe instructions in those messages or by contacting us directly.

Transactional emails relating to orders, payments, shipping, or customer service may still be sent when necessary.

9. How We Share Your Information

We may share personal information with trusted service providers when reasonably necessary to operate our business, including:

  • Payment processing companies.

  • Shipping and delivery services.

  • Website hosting and technical support providers.

  • Email and customer communication services.

  • Printing, production, and fulfillment partners involved in custom orders.

  • Analytics or marketing providers, when those services are enabled.

We may also disclose information when required by law, to protect our legal rights, or as part of a legitimate business transaction.

Our service providers may process information under their own privacy policies or contractual privacy obligations.

10. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

We encourage customers to use secure connections and protect their account credentials.

11. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, responding to inquiries, supporting customers, maintaining accounting records, resolving disputes, and meeting legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we take appropriate steps to delete, anonymize, or otherwise securely manage it.

12. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request information about the personal data we maintain about you.

  • Request access to or a copy of certain personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Withdraw consent for certain optional uses of your information.

  • Opt out of promotional email communications.

Certain requests may be limited by applicable laws or our obligations to retain necessary transaction or business records.

To submit a privacy-related request, contact us at info@litwitcandles.com. We may need to verify your identity before completing a request.

13. Third-Party Websites

Our website may include links to external websites, social media platforms, or other third-party services.

Lit Wit Candle Company is not responsible for the privacy practices or content of websites that we do not control.

We encourage visitors to review the privacy policies of external websites before providing personal information.

14. Children’s Privacy

Our website is intended for general shopping and business inquiries and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that we have collected such information without appropriate authorization, we will take steps to delete it as required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage visitors to review this page occasionally.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Lit Wit Candle Company®

Website: www.litwitcandles.com

Email: info@litwitcandles.com

Phone: (240) 401-2873

We appreciate your trust in Lit Wit Candle Company and are committed to handling your information with care.